Example 2 - University “spin out” company
This business initially recruited key Ph.D. personnel from within the local academic population.
Whilst there was clear appreciation of the huge academic experience each person contributed, there was a growing recognition that broader capabilities were needed to complement existing ones especially in the commercial and business effectiveness areas.
Communication, product development and continuous improvement processes were all initiated along with clear performance metrics and reviews. Customer engagement events aided deeper understanding of the commercial requirements.
Overall, the changes quickly reduced waste and associated costs, shortened delivery time to customer, increased the product range with associated revenue gains, enhanced the quality of the product in the opinion of the customer and enabled the development of an improved pricing structure. All within a very tight budget.
The Chief Executive, Operations Director, Production Manager and Product Development Manager were all personally supported with one to one coaching sessions.